Front‑of‑House Lead: Growth & Service Excellence

Umami; Hemel Hempstead; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Team environment

Job summary

Umami in Hemel Hempstead is seeking an experienced Restaurant Supervisor to lead our front-of-house team and deliver exceptional guest experiences. You will oversee daily operations, manage staff rosters, handle guest inquiries, and coordinate with the kitchen to ensure smooth service.

The role offers a competitive salary, career progression opportunities, and a collaborative team environment in a busy dining venue. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Experience in a restaurant supervisory role is preferred.
• Strong leadership and communication skills.
• Ability to manage and motivate a team.
• Knowledge of restaurant operations and inventory control.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Supervise front-of-house staff, including servers and hosts.
• Ensure customer service standards are met and handle guest inquiries or complaints.
• Train, motivate, and evaluate staff performance.
• Manage reservations, seating arrangements, and service flow.
• Oversee cleanliness and organization of dining areas.
• Assist in inventory management and ordering supplies.
• Coordinate with kitchen staff to ensure order accuracy and timely service.
• Ensure compliance with health, safety, and hygiene regulations.

Job description

Umami in Hemel Hempstead is seeking an experienced Restaurant Supervisor to lead our front-of-house team and deliver exceptional guest experiences. You will oversee daily operations, manage staff rosters, handle guest inquiries, and coordinate with the kitchen to ensure smooth service.

The role offers a competitive salary, career progression opportunities, and a collaborative team environment in a busy dining venue. Flexibility to work evenings, weekends, and holidays is required.