Overnight Guest Experience Associate

Klarent Hospitality Limited; Greater London; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Friend & family rates

Employee assistance program

Annual social events

Staff meals on duty

Uniform provided

Job summary

Klarent Hospitality Limited is seeking a Casual Night Porter to join our hotel team in London. If you thrive in a fast-paced hospitality environment and enjoy delivering friendly, attentive service overnight, this role could be for you.

You will provide overnight support, assist guests from check-in to check-out, respond promptly to queries, ensure health and safety standards, and prepare facilities for the following day.

Qualifications

• Confident communicator with guest-facing experience.
• Attention to detail in a fast-paced hospitality setting.
• Strong customer service mindset and problem-solving ability.
• Able to work in a team or independently as needed.
• Willing to adapt and develop within the role.

Responsibilities

• Provide overnight support in the hotel.
• Contribute to a positive guest experience from check-in to check-out.
• Respond promptly to guest queries and requests.
• Maintain health & safety standards and compliance.
• Prepare facilities for the following day.

Skills

Confident communicator

Attention to detail

Excellent customer service

Team player

Independent

Adapt and develop

Job description

Klarent Hospitality Limited is seeking a Casual Night Porter to join our hotel team in London. If you thrive in a fast-paced hospitality environment and enjoy delivering friendly, attentive service overnight, this role could be for you.

You will provide overnight support, assist guests from check-in to check-out, respond promptly to queries, ensure health and safety standards, and prepare facilities for the following day.