Guest Experience Associate — Hospitality & Service

The Pelican Pub W11 Ltd; Greater London; Hybride; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

50% off food & drink

Staff meals on shift

Maternity/Paternity pay after 1 year

Stream financial wellbeing platform

Employee of the Month £150 meal for 2

Career progression

Health & wellbeing support

Referral scheme

Benefits platform discounts

Service charge going to staff

Résumé du poste

Public House Group is seeking experienced waiting staff to join our busy London venues. You will greet guests warmly, help with menu choices and work closely with kitchen and bar teams to deliver an exceptional service experience.

We offer competitive benefits including 50% off food and drink for groups of up to four, staff meals on shift, enhanced maternity/paternity pay after one year, access to Stream, Employee of the Month rewards, career progression and 24/7 health and wellbeing support.

Qualifications

• Positive and friendly attitude with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

Responsabilités

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Food & drink knowledge: understand the menu, ingredients and preparation methods to provide recommendations and answer queries.
• Proactively check on guests during their meal to ensure satisfaction and address any issues.
• Collaborative teamwork with kitchen staff, bartenders and other team members to ensure an efficient service.

Description du poste

Public House Group is seeking experienced waiting staff to join our busy London venues. You will greet guests warmly, help with menu choices and work closely with kitchen and bar teams to deliver an exceptional service experience.

We offer competitive benefits including 50% off food and drink for groups of up to four, staff meals on shift, enhanced maternity/paternity pay after one year, access to Stream, Employee of the Month rewards, career progression and 24/7 health and wellbeing support.