FOH Team: Elevate Guest Experience + Perks

the Public House Group; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

50% off food & drink

Staff meals on shift

Maternity/Paternity pay

Stream wellbeing platform

Overnight stay in the Cotswolds

Employee of the Month £150 meal prize

Career progression & training

Health & wellbeing support 24/7

Referral scheme

Discounts on shopping and more

Job summary

Public House Group is seeking enthusiastic Front of House team members to join our London venues. You will deliver warm, professional service, support teammates during busy services, and uphold our brand standards while ensuring guest satisfaction.

We value quality, collaboration and a passion for great service, offering staff benefits, training, and opportunities for career progression within our growing group.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service.

Responsibilities

• Deliver exceptional guest service by providing friendly, attentive, and professional interactions at all times.
• Carry out the core duties of your assigned FOH role, whether as a Runner, Waiter, Bar Back, Bartender, or Host.
• Support smooth operational flow by assisting the team during service.
• Maintain high standards of cleanliness and hygiene within your designated work area.
• Engage with guests positively to create a warm and welcoming atmosphere.
• Work collaboratively with colleagues to ensure seamless service delivery.
• Replenish and organise stock relevant to your specific FOH responsibilities.
• Follow all health, safety, and food hygiene procedures in line with company and legal standards.
• Uphold Public House Group's brand standards in service, presentation, and guest interaction.
• Adapt to changing service needs and provide support to other FOH areas when required.

Skills

Customer service

Communication

Teamwork

Flexible

Job description

Public House Group is seeking enthusiastic Front of House team members to join our London venues. You will deliver warm, professional service, support teammates during busy services, and uphold our brand standards while ensuring guest satisfaction.

We value quality, collaboration and a passion for great service, offering staff benefits, training, and opportunities for career progression within our growing group.