Guest Experience Associate – Ground Floor Team Member

Premier-Inn; Carlisle; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Career development

Job summary

Premier Inn Carlisle is seeking a Ground Floor Team Member to warmly greet guests, assist with check-in and provide friendly service across breakfast and dinner shifts. You will help guests with local recommendations and resolve questions to ensure a smooth stay.

The role involves flexible duties, including bar service and guest assistance, across evenings and weekends. You do not need hotel experience; friendly, calm, and proactive individuals succeed here.

Qualifications

• No hotel experience required.
• Friendly and calm under pressure.
• Enjoy helping people and taking initiative.

Responsibilities

• Greet guests and assist with check-in.
• Serve breakfast and dinner, including bar service and alcohol handling.
• Answer questions and resolve guest issues.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates when busy to keep operations smooth.

Job description

Premier Inn Carlisle is seeking a Ground Floor Team Member to warmly greet guests, assist with check-in and provide friendly service across breakfast and dinner shifts. You will help guests with local recommendations and resolve questions to ensure a smooth stay.

The role involves flexible duties, including bar service and guest assistance, across evenings and weekends. You do not need hotel experience; friendly, calm, and proactive individuals succeed here.