Guest Services Associate - Permanent, 20h/wk, Evenings/Weekends

Whitbread; Carlisle; On-site; GBP 14,000 - 15,000; Full time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Company pension

Job summary

Whitbread's Premier Inn in Carlisle is recruiting for a Ground Floor Team Member on a permanent contract, 20 hours per week, paying up to £13.06 per hour. You’ll welcome guests, check them in and help with breakfast and dinner service. Shifts include evenings, weekends and busy periods.

No hotel experience is required; the ideal candidate is friendly, calm under pressure and enjoys helping people. Location: Parkhouse Road, Carlisle, CA3 0JR.

Qualifications

• Customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to adapt to varying duties and busy periods.

Responsibilities

• Greet guests and assist with check-in.
• Serve breakfast and dinner, including bar service where needed.
• Answer questions and resolve guest issues.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates across the hotel during busy times.
• Ensure guests feel cared for from arrival to departure.

Skills

Customer service

Communication skills

Flexibility

Calm under pressure

Job description

Whitbread's Premier Inn in Carlisle is recruiting for a Ground Floor Team Member on a permanent contract, 20 hours per week, paying up to £13.06 per hour. You’ll welcome guests, check them in and help with breakfast and dinner service. Shifts include evenings, weekends and busy periods.

No hotel experience is required; the ideal candidate is friendly, calm under pressure and enjoys helping people. Location: Parkhouse Road, Carlisle, CA3 0JR.