Guest Experience Associate - Front of House

Haven; Royal Oak; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays

In-store discounts

Free access to facilities

Job summary

Haven is seeking a Front of House Team Member to join our venues in a busy hospitality setting. You will greet guests warmly, take orders, serve food and drinks, process payments, and help keep the dining areas clean and welcoming.

Training will be provided, and you will be part of a supportive team focused on delivering outstanding guest experiences. This role requires a friendly, energetic attitude, good communication, and a willingness to work evenings, weekends, and holidays.

Qualifications

• Excellent communication skills and a guest-focused attitude.
• Ability to stay calm and efficient during busy service.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Greet guests and ensure a brilliant experience.
• Take orders, serve meals and prepare beverages at the bar.
• Process payments accurately and deliver orders promptly.
• Keep restaurant, bar and service areas clean and organised.
• Collaborate with team to deliver excellent service.

Skills

Excellent communication

Guest-focused attitude

Calm under pressure

Flexibility for evenings/weekends/bank

Job description

Haven is seeking a Front of House Team Member to join our venues in a busy hospitality setting. You will greet guests warmly, take orders, serve food and drinks, process payments, and help keep the dining areas clean and welcoming.

Training will be provided, and you will be part of a supportive team focused on delivering outstanding guest experiences. This role requires a friendly, energetic attitude, good communication, and a willingness to work evenings, weekends, and holidays.