Guest Services Associate — Part-Time, Permanent

Whitbread; Newbury; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts on travel, shopping

Job summary

Whitbread’s Premier Inn at East Midlands Airport is hiring a Ground Floor Team Member. You'll welcome guests, assist with check-in, serve breakfast or dinner, and handle guest queries. The role requires flexibility for evenings, weekends, and busy periods, with 12 guaranteed hours weekly and a permanent contract.

No hotel experience is required—friendly, calm and proactive team players thrive here. Training is provided, and you’ll join a supportive team focused on guest satisfaction.

Qualifications

• No hotel experience required.
• Friendly and calm under busy periods.
• Willingness to help guests and solve problems.

Responsibilities

• Welcome guests and help check-in.
• Serve breakfast or dinner during shifts.
• Answer questions and resolve guest issues.
• Keep reception, restaurant and public areas tidy.
• Support teammates during busy periods.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Hospitality

Reception

Job description

Whitbread’s Premier Inn at East Midlands Airport is hiring a Ground Floor Team Member. You'll welcome guests, assist with check-in, serve breakfast or dinner, and handle guest queries. The role requires flexibility for evenings, weekends, and busy periods, with 12 guaranteed hours weekly and a permanent contract.

No hotel experience is required—friendly, calm and proactive team players thrive here. Training is provided, and you’ll join a supportive team focused on guest satisfaction.