Customer Experience Associate | Fast-Paced Growth & Perks

Hollywood Bowl; Broadstairs; On-site; GBP 12,398 - 15,153; Full time

Benefits offered by this job

Extra pay for hours worked

Access to apprenticeship programmes

Optional pension plan

Discounts on food and drinks

Free game vouchers

Enhanced parental leave benefits

Job summary

Hollywood Bowl is seeking a Team Member to provide exceptional customer service at various points in our leisure centres across the UK, including reception, hosting, and serving food & drink. You’ll engage customers and ensure they have an enjoyable experience.

Flexibility with evening and weekend shifts is essential as our centres are busiest during these times. Ongoing training and opportunities for career advancement are available, including access to management training programmes and apprenticeship options.

Qualifications

• Great customer service skills.
• Ability to communicate at all levels.
• High energy and ability to work in a fast-paced environment.
• Friendly, supportive, and helpful team player.
• Flexibility with working hours and shift patterns.

Responsibilities

• Provide excellent customer service at various points.
• Welcome customers at reception and serve food & drink.
• Support all key areas of the center.
• May be required to work in the kitchen.

Skills

Customer service

Communication

Team player

Flexibility

Basic literacy and numeracy

Job description

Hollywood Bowl is seeking a Team Member to provide exceptional customer service at various points in our leisure centres across the UK, including reception, hosting, and serving food & drink. You’ll engage customers and ensure they have an enjoyable experience.

Flexibility with evening and weekend shifts is essential as our centres are busiest during these times. Ongoing training and opportunities for career advancement are available, including access to management training programmes and apprenticeship options.