Guest Experience Ambassador (Front Desk)

Leonardo-Hotel-Aberdeen; Aberdeen City; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training and progression

Job summary

Leonardo Hotels Aberdeen is looking for a warm, guest‑facing Receptionist to welcome guests, manage the check‑in and check‑out process, and ensure smooth front desk operations with a professional, 5‑star level of service. You will build local knowledge to offer top‑tier recommendations, coordinate with other departments, and contribute to a positive, inclusive guest experience in a busy UK city hotel.

Joining our vibrant team means daily opportunities to learn, grow and be recognised through our

Qualifications

• Experience in front desk or guest-facing roles preferred.
• Able to communicate clearly with guests and colleagues.
• Proactive in offering local recommendations and solutions.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Provide local information and recommendations to guests.
• Coordinate with housekeeping and other departments to ensure smooth operations.

Skills

Customer service

Guest relations

Communication skills

Organisational skills

Local knowledge Aberdeen

Job description

Leonardo Hotels Aberdeen is looking for a warm, guest‑facing Receptionist to welcome guests, manage the check‑in and check‑out process, and ensure smooth front desk operations with a professional, 5‑star level of service. You will build local knowledge to offer top‑tier recommendations, coordinate with other departments, and contribute to a positive, inclusive guest experience in a busy UK city hotel.

Joining our vibrant team means daily opportunities to learn, grow and be recognised through our