Front Desk Ambassador — Growth, Training & Perks

Leonardo Hotel Management (UK) Limited; Croydon; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training programmes and progression

Job summary

Leonardo Hotel Management (UK) Limited in Croydon is seeking a warm, professional Receptionist to welcome guests and support smooth front office operations. You’ll handle check-ins/outs, answer enquiries, and ensure guests receive the five-star Leonardo hospitality.

You’ll work as part of a lively team, represent the hotel brand, and contribute to memorable guest experiences through friendly service, local recommendations, and efficient problem solving.

Qualifications

• Experience in hospitality or front desk is desirable.
• Strong communication and interpersonal skills required.
• Ability to multi-task and stay organised in a busy environment.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide warm, friendly service and act as an ambassador for the hotel.
• Offer local recommendations and resolve guest queries efficiently.

Skills

Customer service

Communication

Local knowledge

Hospitality mindset

Job description

Leonardo Hotel Management (UK) Limited in Croydon is seeking a warm, professional Receptionist to welcome guests and support smooth front office operations. You’ll handle check-ins/outs, answer enquiries, and ensure guests receive the five-star Leonardo hospitality.

You’ll work as part of a lively team, represent the hotel brand, and contribute to memorable guest experiences through friendly service, local recommendations, and efficient problem solving.