Guest Experience Champion – Food & Beverage

Leonardo Hotels; Sheffield; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels in the United Kingdom seeks a dedicated hospitality colleague to help elevate the guest experience at our Sheffield location. You will engage actively with guests and colleagues, uphold safety standards, and demonstrate familiarity with our brand and services.

This role emphasizes continuous learning, proactive guest care, and a collaborative approach to delivering memorable stays while embracing opportunities for professional growth within the Leonardo Hotels family.

Responsibilities

• Collaborate with colleagues across departments to elevate guest experience.
• Operate safely and report hazards, accidents, or damages promptly to management.
• Demonstrate familiarity with Leonardo Hotels products and brand.
• Engage in continuous learning and upskill to maintain service excellence.
• Use all relevant systems accurately to complete tasks on time.
• Adhere to policies, code of conduct, procedures and health and safety regulations.
• Pursue training opportunities and speak with line manager about courses.
• Deliver memorable moments to guests with a proactive approach.
• Adapt to changes in service environments and priorities.
• Support the Leonardo Hotels Guest Care culture and act on own initiative.
• Be a friendly team player who communicates effectively and welcomes feedback.
• Engage in hotel initiatives to support the local community.

Job description

Leonardo Hotels in the United Kingdom seeks a dedicated hospitality colleague to help elevate the guest experience at our Sheffield location. You will engage actively with guests and colleagues, uphold safety standards, and demonstrate familiarity with our brand and services.

This role emphasizes continuous learning, proactive guest care, and a collaborative approach to delivering memorable stays while embracing opportunities for professional growth within the Leonardo Hotels family.