Receptionist — Guest Experience at a Luxury Hotel

Malmaison Hotels; York and North Yorkshire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates at

Friends and Family Room Rate with 50%

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Wellness & Campaign Days

Stream wage access

Complimentary stays on anniversaries

Brain Charity sponsorship

Employee Assistance Programme

Job summary

Malmaison Hotel Du Vin Holdings Limited in York is seeking a friendly receptionist to join the team at Hotel Du Vin. You will be the face of our hotel, delivering warm hospitality and handling guest queries with professionalism.

This permanent, full-time role offers opportunities for progression within the Malmaison brand, a strong perks package, and the chance to contribute to memorable guest experiences. Salary is not specified in the listing, but typical York hotel receptionist roles are in

Qualifications

• Must have a friendly, passionate and energetic hospitality mindset.
• Strong communication and guest engagement skills are required.
• Ability to deliver high-quality service and handle guest queries with professionalism.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer guest queries and provide information about local area and services.
• Contribute to an exceptional guest experience and uphold brand standards.

Job description

Malmaison Hotel Du Vin Holdings Limited in York is seeking a friendly receptionist to join the team at Hotel Du Vin. You will be the face of our hotel, delivering warm hospitality and handling guest queries with professionalism.

This permanent, full-time role offers opportunities for progression within the Malmaison brand, a strong perks package, and the chance to contribute to memorable guest experiences. Salary is not specified in the listing, but typical York hotel receptionist roles are in