Guest Experience Ambassador

Radisson Hotel Group; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Up to 53% off hotel stays

30% off for friends & family

Exclusive discounts on breakfast, F&B,

Job summary

Radisson Hotel Group is seeking a Receptionist to join our Front Office Team in West Drayton. You will welcome guests, handle check-in/check-out, answer inquiries, and ensure a positive first impression with a can-do attitude and professional demeanor.

We value friendly, guest-focused individuals who thrive in a lively environment, deliver exceptional service, collaborate with team members, and contribute to a welcoming, memorable hotel experience for every guest.

Qualifications

• Flexible with a positive, Yes I Can attitude.
• Creative problem-solver with a passion for service.
• Able to work as part of a team to ensure guest satisfaction.
• Enjoys a fast-paced environment and has fun at work.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Ensure all aspects of the guest journey are delivered to the highest level.
• Exude patience, empathy and host the show.
• Work proactively to ensure guest satisfaction and smooth front office operations.

Skills

Flexibility

Creative problem-solver

Passionate about service

Teamwork

Fun at work

Experience in similar position

Job description

Radisson Hotel Group is seeking a Receptionist to join our Front Office Team in West Drayton. You will welcome guests, handle check-in/check-out, answer inquiries, and ensure a positive first impression with a can-do attitude and professional demeanor.

We value friendly, guest-focused individuals who thrive in a lively environment, deliver exceptional service, collaborate with team members, and contribute to a welcoming, memorable hotel experience for every guest.