Guest Experience Ambassador

Kew Green Hotels; Catcliffe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym & leisure facilities

Wellbeing support

Staff development programmes

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to be at the heart of the guest experience, covering reception, restaurant and events. You’ll receive full training to work across all guest-facing areas and report to the Guest Service Manager.

If you enjoy building relationships, delivering outstanding service, and thriving in a team, this role offers career development through funded apprenticeships, staff discounts, gym access, and wellbeing support.

Qualifications

• A genuine passion for people and hospitality; experience is welcome but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach—notice what needs to be done and make it happen.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check-in/out, food and beverage service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, contributing to a welcoming guest experience.

Skills

People skills

Communication

Teamwork

Proactive approach

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to be at the heart of the guest experience, covering reception, restaurant and events. You’ll receive full training to work across all guest-facing areas and report to the Guest Service Manager.

If you enjoy building relationships, delivering outstanding service, and thriving in a team, this role offers career development through funded apprenticeships, staff discounts, gym access, and wellbeing support.