Guest Service Pro: Hospitality with Training & Perks

Kew Green Hotels; Washington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym and leisure facilities

Wellbeing support

Apprenticeships and development

Job summary

Kew Green Hotels is seeking Guest Service Assistants to be at the heart of the guest experience. You'll train across reception, restaurant, bar, and meetings, delivering warm, proactive service and building genuine relationships with guests.

Join a values-driven team where career development is supported through fully funded apprenticeships and internal development programmes. Enjoy benefits including hotel discounts, access to gym and leisure facilities, and wellbeing and legal support.

Qualifications

• Genuine passion for hospitality and guest satisfaction.
• Strong communication and teamwork.
• Willingness to learn and develop through apprenticeships.
• Comfortable using basic technology.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Assist with check-in/out, food and beverage service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.
• Career development through fully funded apprenticeships and our internal development programme.

Skills

Guest service

Communication skills

Team player

MS Office proficiency

Tools

MS Office

Job description

Kew Green Hotels is seeking Guest Service Assistants to be at the heart of the guest experience. You'll train across reception, restaurant, bar, and meetings, delivering warm, proactive service and building genuine relationships with guests.

Join a values-driven team where career development is supported through fully funded apprenticeships and internal development programmes. Enjoy benefits including hotel discounts, access to gym and leisure facilities, and wellbeing and legal support.