Guest Experience Agent - Reception (Full-Time)

Prem-Group; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Job summary

Premier Suites Edinburgh Fountain Court is seeking a receptionist for a full-time position. You will greet guests, manage check-ins/outs, answer calls, handle reservations, and inform guests about facilities and local amenities.

Experience in hospitality reception and good English is essential. Opera PMS experience is helpful; training is provided. Join a team focused on delivering excellent guest care and a balanced work life.

Qualifications

• At least one year of receptionist experience in hospitality.
• Strong guest focus and communication skills.
• Able to multitask in a busy reception environment.

Responsibilities

• Greet guests warmly and check them in/out.
• Answer calls professionally and direct to the right extensions.
• Handle reservations and note special requests.
• Inform guests about facilities and local amenities.
• Ensure accurate billing and manage guest feedback promptly.

Skills

Guest service

Multitasking

Fluent English

Tools

Opera PMS

Job description

Premier Suites Edinburgh Fountain Court is seeking a receptionist for a full-time position. You will greet guests, manage check-ins/outs, answer calls, handle reservations, and inform guests about facilities and local amenities.

Experience in hospitality reception and good English is essential. Opera PMS experience is helpful; training is provided. Join a team focused on delivering excellent guest care and a balanced work life.