Junior Concierge

Splendid Hospitality Group; London Borough of Southwark; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - wage access

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Junior Concierge at Hilton London Bankside to welcome guests, assist with luggage and provide local recommendations, ensuring a smooth and memorable stay.

You will work with the concierge team to support the front office, escort guests to rooms, and help guests with taxis and directions in a busy, guest-facing environment.

Qualifications

• Provide luggage handling, assist guests with directions and taxi bookings.
• Maintain lobby cleanliness and security throughout shifts.
• Escort guests to rooms and support front-of-house operations.
• Answer questions about local area and hotel services.
• Collaborate with colleagues across departments to ensure guest satisfaction.
• Adapt to a fast-paced environment and deliver a memorable stay.

Responsibilities

• Delivery and collection of guests' luggage, long and short-term storage of luggage assisting the doorperson.
• Ensuring the cleanliness and security of the lobby area.
• Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
• Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
• Managing the valet parking and taking care of guest's cars when needed
• Assist with other departments where necessary.

Job description

Junior Concierge

Department: Concierge

Employment Type: Full Time

Location: Hilton London Bankside

Compensation: £28,552 / year

Description

Imagine being the friendly face that creates memorable first and last impressions for every guest who walks through our doors.

As a Junior Concierge, you'll play a key role in delivering a warm welcome and ensuring every arrival and departure runs smoothly. Working as part of our Concierge team, you'll provide professional assistance with luggage, escort guests to their rooms, and help ensure every guest enjoys a seamless and memorable stay.

You'll also support guests with local recommendations, answer questions about the hotel and surrounding area, and work closely with colleagues across the hotel to deliver exceptional service at every opportunity.

If you enjoy meeting new people, take pride in going the extra mile and thrive in a role where no two days are the same, we'd love to welcome you to our team.

What You Will Do In This Splendid Role:

You will be part of the concierge team supporting the front office team memorable experience as soon as they arrive, until they depart. Here's what you will be expected to do:

• Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson.
• Ensuring the cleanliness and security of the lobby area.
• Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
• Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
• Managing the valet parking and taking care of guest's cars when needed
• Assist with other departments where necessary.

What Makes You Splendid:

We live by our values, and we'd love you to bring them to life every day:

• Open - You're someone who brings warmth to your work and helps create a welcoming environment for others.
• Nimble - You're someone who thrives in a fast-paced, agile environment and isn't afraid to take initiative.
• Brilliant - You're someone who takes pride in your craft and thrives on making a difference.
• Honest - You'll be part of a team that believes in doing the right thing.

We believe trust is earned through integrity. When we make a commitment, we stand by it because that's how we'd expect to be treated.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP)- confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.