Guest Care Specialist — Fast-Paced Restaurant

McDonald's United Kingdom; West Bromwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Job summary

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of the restaurant and ensure a warm, welcoming atmosphere for guests.

You will interact with customers, help at events, and maintain high cleanliness standards while contributing to a positive dining experience. The role requires friendly, proactive service and effective communication to support customer satisfaction.

Responsibilities

• Deal with customers and ensure everything runs smoothly in customer areas
• Make children feel welcome, hand out balloons, and help organise events
• Maintain high standards of cleanliness in the dining area and toilets and communicate customer satisfaction to the manager

Job description

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of the restaurant and ensure a warm, welcoming atmosphere for guests.

You will interact with customers, help at events, and maintain high cleanliness standards while contributing to a positive dining experience. The role requires friendly, proactive service and effective communication to support customer satisfaction.