Guest Care Front Desk Specialist

Leonardo Hotel Management (UK) Limited; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Staff recognition scheme

Wellbeing calendar

Ongoing training & progression

Job summary

Leonardo Hotels is looking for a friendly Receptionist to join our Belfast front desk. You will greet guests, manage check-in/check-out, answer calls, and coordinate with departments to ensure a seamless stay.

The role emphasizes guest satisfaction, upselling opportunities, and adherence to safety and security guidelines, with ongoing training and progression pathways within the Leonardo network.

Qualifications

• Excellent guest-facing service orientation.
• Strong communication and interpersonal skills.
• Calm and professional under pressure.
• Willingness to learn and take initiative.

Responsibilities

• Offer exceptional guest care at all times
• Manage check-in and check-out processes with a focus on guest experience
• Answer calls professionally and direct enquiries appropriately
• Collaborate with colleagues to elevate guest experience
• Resolve guest complaints calmly and escalate when needed
• Maintain knowledge of hotel services and outlets
• Upsell room upgrades, breakfast, and seasonal offers within targets
• Follow safety and security protocols and use systems accurately
• Adhere to company policies and health and safety regulations
• Complete other requests from management or supervisors

Skills

Guest care

Communication

Team player

Problem solving

Job description

Leonardo Hotels is looking for a friendly Receptionist to join our Belfast front desk. You will greet guests, manage check-in/check-out, answer calls, and coordinate with departments to ensure a seamless stay.

The role emphasizes guest satisfaction, upselling opportunities, and adherence to safety and security guidelines, with ongoing training and progression pathways within the Leonardo network.