GTM Operations Lead, EMEA/APAC — AI-Driven Growth

Diligent; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work environment

Global offices (London, New York, etc)

Job summary

Diligent is seeking a strategic Manager of GTM Operations (EMEA/APAC) to partner with the VP of Sales on multi-year commercial growth plans. You will drive forecasting, territory design, and sales efficiency across Sales, Customer Success, Marketing and Partnerships.

The role emphasizes building scalable processes, leveraging AI within Snowflake/Salesforce, and delivering data-driven insights to improve revenue growth. Hybrid work model with global teams in a fast-paced AI-driven environment.

Qualifications

• 5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations
• Proven experience partnering with CROs, CFOs and exec leadership on multi-year plans
• Deep expertise in Salesforce, Outreach, and other GTM tools
• Strong analytical skills with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs
• Proven ability to improve sales productivity, marketing performance, and customer success initiatives
• Experience designing scalable sales methodologies and commercial processes for B2B SaaS
• Comfort working cross-functionally and influencing without authority
• Clear communication and ownership mindset

Responsibilities

• Partner with Sales and Finance to develop a scalable commercial growth strategy aligned to pipeline, bookings, capacity, headcount and budgets
• Translate data into actionable recommendations for Commercial leaders
• Develop segmentation models and sales coverage strategies aligned to growth objectives
• Drive a disciplined, data-driven sales forecast cadence across theatres and segments
• Use Salesforce, Snowflake and GTM tools to improve forecast predictability, pipeline health and deal inspection
• Leverage AI/ML within the data stack to enhance forecast accuracy and automate reporting
• Build and maintain dashboards, KPIs and reporting on performance-to-plan and funnel dynamics
• Refine core sales processes and methodologies, and implement standardized progression benchmarks across segments
• Drive territory design and continuous GTM optimization based on performance data

Skills

Salesforce

Outreach

GTM tooling

Snowflake

Analytics

Forecasting

Tools

Snowflake

Power BI

Tableau

Excel

Job description

Diligent is seeking a strategic Manager of GTM Operations (EMEA/APAC) to partner with the VP of Sales on multi-year commercial growth plans. You will drive forecasting, territory design, and sales efficiency across Sales, Customer Success, Marketing and Partnerships.

The role emphasizes building scalable processes, leveraging AI within Snowflake/Salesforce, and delivering data-driven insights to improve revenue growth. Hybrid work model with global teams in a fast-paced AI-driven environment.