Growth-Focused Customer Success Manager

Mulberry Recruitment; Bracknell; On-site; GBP 35,000 - 50,000; Full time

Job summary

Mulberry Recruitment is seeking a Customer Success Manager to join its team in Bracknell. The role focuses on maintaining strong customer relationships, reducing churn, and identifying growth opportunities within a portfolio of customers.

It is an office-based position with standard Monday–Friday hours. You will collaborate with Sales and Marketing to maximise customer value, manage onboarding and training, and ensure data quality in CRM systems.

Qualifications

• Experience in customer success, account management, retention or sales development.
• Confident, professional and highly relationship-focused.
• Commercially aware with a strong customer-first approach.

Responsibilities

• Build and maintain strong, long-term customer relationships.
• Act as a key point of contact for an allocated customer portfolio.
• Proactively engage with customers to understand their needs and identify opportunities.
• Monitor customer engagement and identify retention risks.
• Identify and pass qualified sales opportunities to the Sales team.
• Support customer onboarding, training sessions and webinars.
• Gather customer feedback and communicate insights to internal teams.
• Maintain accurate and up-to-date CRM records.
• Conduct account research and stakeholder mapping.
• Support marketing campaigns, events, exhibitions and trade shows.
• Produce regular reports and contribute to improving customer engagement strategies.
• Ensure customer data is handled responsibly and in line with GDPR.

Job description

Mulberry Recruitment is seeking a Customer Success Manager to join its team in Bracknell. The role focuses on maintaining strong customer relationships, reducing churn, and identifying growth opportunities within a portfolio of customers.

It is an office-based position with standard Monday–Friday hours. You will collaborate with Sales and Marketing to maximise customer value, manage onboarding and training, and ensure data quality in CRM systems.