Customer Success Manager

Venatrix; Kingston upon Thames; On-site; GBP 50,000 - 61,000; Full time

Job summary

Venatrix is supporting an established B2B marketing and technology business in Kingston upon Thames, hiring a Customer Success Manager on a hybrid basis (3 days in the office). You will manage a portfolio of corporate customers and lead onboarding, training and ongoing support to ensure clients extract real value from the product and service.

You’ll work closely with commercial stakeholders to improve the customer journey, monitor account health and drive renewal and adoption across a growing

Qualifications

• Experience in Customer Success or client services or a user-facing operational role.
• Confident with video calls, onboarding sessions and platform walkthroughs.
• Strong organisation and ability to manage multiple customer relationships at once.
• Proactive in spotting issues and helping customers derive value.
• Experience in recruitment, HR, talent acquisition or related environment is advantageous.

Responsibilities

• Manage a portfolio of B2B corporate customers.
• Lead onboarding, training and ongoing customer-support conversations.
• Help clients understand how to maximise value from the product and service.
• Maintain a regular cadence of check-ins, touchpoints and account reviews.
• Identify risks, opportunities and customer needs early.
• Report on account health and activity to internal stakeholders.
• Collaborate with commercial and partner teams to improve the customer journey.

Skills

Customer Success

Onboarding

Account management

Video calls

Multi-client management

Proactive issue-resolution

HR/recruitment experience advantageous

Job description

Customer Success Manager

Kingston Upon Thames (Hybrid - 3 days) l up to £55'000

We’re supporting an established B2B marketing and technology business as it expands its Customer Success team.

Following a major partnership with a global SaaS brand, the business is looking for a Customer Success Manager to support corporate clients and help ensure they get real value from the platform and service.

This is a brilliant opportunity for someone who enjoys building strong customer relationships, managing a busy portfolio and joining a team at an exciting point of growth.

What’s in it for you?

• Join a growing Customer Success function with the support of an established, profitable business.
• Work on a high-profile partnership with a global SaaS brand.
• Own meaningful customer relationships and directly influence retention, adoption and client experience.
• Help shape processes and playbooks as the team grows.
• Work closely with senior commercial stakeholders in a collaborative environment.

What you’ll be doing

• Manage a portfolio of B2B corporate customers.
• Lead onboarding, training and ongoing customer-support conversations.
• Help clients understand how to get the most value from the product and service.
• Maintain a clear cadence of check-ins, touchpoints and account reviews.
• Identify risks, opportunities and customer needs early.
• Report on account health and activity to internal stakeholders.
• Work closely with commercial and partner teams to improve the customer journey.

What you need to be successful as a Customer Success Manager:

• Experience in Customer Success or client services or a customer-facing operational role.
• Confidence running video calls, onboarding sessions and platform walk-throughs.
• Strong organisation and the ability to manage multiple customer relationships at once.
• A proactive approach to spotting issues and helping customers get value.
• Experience in recruitment, HR, talent acquisition or a related environment is advantageous

The key is that you understand how businesses hire - or can quickly understand a customer’s people and hiring needs - and can communicate clearly, build trust and stay on top of a busy workload.

If you want to join a business at the start of an ambitious growth phase - where you can help build the customer experience rather than simply inherit a finished process - this could be a standout next move.