Growth Enablement & Onboarding Lead

Universal Business Team; Worthing; Presencial; GBP 40.000 - 60.000; Jornada completa

Descripción de la vacante

Universal Business Team in Worthing, West Sussex, UK is seeking a highly organised Business Development and Onboarding Manager to drive the CRM, pipeline and customer onboarding process in a busy commercial environment.

You will own systems and processes, coordinate engagement with prospective customers and work with senior leadership to keep opportunities moving and aligned with business priorities. This role is office-based with occasional travel for customer meetings.

Formación

• Experience in business development support, sales coordination or commercial operations.
• Hands-on CRM experience, including system ownership, administration or pipeline management.
• Strong Excel skills and confidence with reporting, data and forecasts.
• Excellent organisation, communication and follow-up skills.
• Ability to engage professionally with senior stakeholders and customers.
• Calm, practical approach when priorities change or deadlines tighten.
• Discretion and ability to handle commercially sensitive information.

Responsabilidades

• Own the CRM and commercial pipeline: keep information accurate, opportunities moving and reporting up to date.
• Drive accountability: ensure meetings have clear actions and next steps are followed up.
• Support commercial performance: assist with forecasting and pipeline analysis.
• Build strong account plans: develop structured plans for prospective customers.
• Coordinate customer engagement: work with colleagues on events and outreach.
• Support the customer journey: maintain relationships ahead of onboarding.
• Keep senior leadership one step ahead: manage diaries and coordinate planning.

Conocimientos

CRM ownership

Sales coordination

Excel skills

Stakeholder engagement

Organisational skills

Discretion

Herramientas

CRM system

Descripción del empleo

Universal Business Team in Worthing, West Sussex, UK is seeking a highly organised Business Development and Onboarding Manager to drive the CRM, pipeline and customer onboarding process in a busy commercial environment.

You will own systems and processes, coordinate engagement with prospective customers and work with senior leadership to keep opportunities moving and aligned with business priorities. This role is office-based with occasional travel for customer meetings.