Growth‑Driven Account Manager — Data‑Led Success

The Insights Family; Manchester, Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

The Insights Family is seeking a customer success professional to own a portfolio of named accounts, guiding onboarding, adoption, renewal and growth.

You will lead Quarterly Business Reviews, turn data into ROI stories, and partner with Sales, Product and Marketing to expand revenue while ensuring customer value. This role suits someone who loves working with senior stakeholders and turning insights into revenue.

Qualifications

• Minimum 3+ years in CS/AM or growth‑revenue roles.
• Strong data fluency to turn usage signals into ROI stories.
• Excellent communication with senior stakeholders.

Responsibilities

• Own a portfolio of named accounts from onboarding to renewal and growth.
• Lead quarterly and executive business reviews.
• Identify expansion opportunities and drive net revenue retention.

Skills

Account management

Data analysis

Communication

Forecasting

Tools

HubSpot

Job description

The Insights Family is seeking a customer success professional to own a portfolio of named accounts, guiding onboarding, adoption, renewal and growth.

You will lead Quarterly Business Reviews, turn data into ROI stories, and partner with Sales, Product and Marketing to expand revenue while ensuring customer value. This role suits someone who loves working with senior stakeholders and turning insights into revenue.