Strategic Customer Success Manager: Revenue Growth

Hook; Greater London; On-site; GBP 70,000 - 80,000; Full time

Benefits offered by this job

27 days holiday

Stock options

Private health insurance

Wellness allowance

Learning & development budget

Flexible working - 3 days in office at

Equipment provided

Job summary

Hook is seeking an experienced Customer Success Manager/Account Manager to partner with our growing customer base. You’ll own the customer lifecycle end-to-end, from initial strategy sessions to adoption, value realization and renewals, delivering measurable outcomes and strategic guidance.

You’ll combine commercial acumen with technical depth, helping customers realize ROI from Hook’s platform and shaping how we define customer success at scale.

Qualifications

• Experience in a SaaS Customer Success or Account Management role.
• Strong technical aptitude and ability to explain complex software.
• Proven track record of achieving renewals and expansions.
• Excellent communication to senior stakeholders.
• Experience building outcome-driven success plans and multi-workstream management.
• Organised and proactive in a fast-moving startup.

Responsibilities

• Own revenue across accounts and lead renewals and expansions.
• Identify expansion opportunities through strategic account planning.
• Act as product and technical expert to advise customers.
• Partner with CS leaders to drive value from Hook.
• Map and influence stakeholders across revenue, ops, product and data.
• Collaborate with Product, Engineering and Sales to meet deliverables.
• Contribute to future Customer Growth at Hook and iterate processes.

Skills

Customer Success

Account Management

SaaS

Technical aptitude

Communication skills

Renewals & expansion

Job description

Hook is seeking an experienced Customer Success Manager/Account Manager to partner with our growing customer base. You’ll own the customer lifecycle end-to-end, from initial strategy sessions to adoption, value realization and renewals, delivering measurable outcomes and strategic guidance.

You’ll combine commercial acumen with technical depth, helping customers realize ROI from Hook’s platform and shaping how we define customer success at scale.