Enterprise Customer Success Director: ROI & AI Growth

Leadout Capital; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for its most complex, high-impact accounts. You will move beyond tactical management to drive a holistic success strategy that aligns Salesforce's platform with the customer’s long-term objectives.

In this senior leadership role, you will quantify ROI, orchestrate cross-functional teams, govern AI adoption, mitigate risks, and ensure renewals and growth across enterprise engagements.

Qualifications

• 10+ years of experience in Customer Success, strategic leadership, SaaS, or related consulting fields.
• Exceptional communication and presentation skills with demonstrated ability to influence at all levels of the organization.
• Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes.
• Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies.
• Skills for translating technical concepts into business terms and mapping business requirements into technical features.
• Experience working with Enterprise-level customers.
• Experience leading cross-functional teams to facilitate resolution of customer needs or projects.

Responsibilities

• Drive executive-level partnerships and quantify ROI for Signature Success delivery.
• Architect strategic success roadmaps aligning Salesforce platform with the customer’s long-term objectives.
• Lead high-stakes, cross-functional programs across matrixed teams to deliver complex enterprise solutions.
• Govern AI adoption by establishing guardrails and ethical alignment for enterprise-scale deployments.
• Use usage telemetry and predictive analytics to identify and mitigate long-term risk and bottlenecks.
• Provide crisis governance and executive leadership during major incidents to protect operations.
• Mentor internal teams and coach talent for navigating enterprise environments and AI-enabled workflows.
• Deliver proactive, executive guidance on Salesforce’s innovation cycle to keep customer environments stable and scalable.

Skills

Executive communication

C-level engagement

AI & CRM fluency

Enterprise accounts

Cross-functional leadership

Business impact analysis

Job description

Salesforce is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for its most complex, high-impact accounts. You will move beyond tactical management to drive a holistic success strategy that aligns Salesforce's platform with the customer’s long-term objectives.

In this senior leadership role, you will quantify ROI, orchestrate cross-functional teams, govern AI adoption, mitigate risks, and ensure renewals and growth across enterprise engagements.