Groups Manager

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Social events

Training & development

Pension salary sacrifice

Career development and salary reviews

Interest-free season ticket loan

Volunteer days

Complimentary meals

Holiday scheme

Accommodation/disc & F&B discounts

Life assurance

Recommend a friend scheme

Job summary

Millennium Hotel and Resorts UK is seeking a Groups Manager to join the Event booking centre team. You will support the Groups department in maximising revenue and building strong client relationships through effective sales techniques and strategies, while delivering excellent customer service to all clients.

You will work closely with clients, agents, and internal teams to ensure seamless coordination and delivery of all event aspects, including site visits and post-contract communications up

Qualifications

• Experience in managing group sales and event bookings.
• Ability to convert enquiries with effective negotiation.
• Strong client relationships and customer service.
• Coordinate with clients, agents, and internal teams.
• Knowledge of multi-property group handling.

Responsibilities

• Manage and convert incoming Groups Business enquiries according to department standards.
• Coordinate site visits for clients, bookers and event suppliers.
• Stay updated on competitor hotels and venues.
• Oversee multi-property enquiries and coordinate across properties.
• Supervise all post-contract communications with clients up to event date.
• Resolve disputes and complaints professionally per guidelines.
• Promote and convert the Group's business facilities.
• Assist in producing daily/weekly/monthly management information.
• Collaborate with central and management teams to propose improvements.

Skills

Group sales management

Client relationship management

Negotiation

Event coordination

Upsell opportunities

Customer service

Job description

Millennium Hotel and Resorts UK are looking for the Groups Manager who will be part of their Event booking centre team. This role will support the Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role involves providing excellent customer service to all customers at all times.

As a Groups Manager, you will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.

Groups Manager key responsibilities are:

• Ensure you are managing and converting incoming Groups Business enquiries according to department standards, including but not limited to -proposal negotiation -upsell opportunities, revenue conversion, volume conversion, speed of conversion, TENT business management
• Managing site visits – for clients, bookers and event suppliers
• Ensure you have up-to-date knowledge of competitor hotels and venues
• To ensure team manage any multi-property enquiries in a sensible manner
• Responsible for supervising all professional post-contract communication, queries, amendments and planning with the client, right up to their event date
• Resolve any client disputes and complaints in a professional manner and within the guidelines issued
• To work on behalf of, sell and convert the Group's business facility.
• Support the accurate production of daily, weekly & monthly management information.
• Working with central team and management teams to propose efficiencies and improvements as appropriate, and adapt according to system and process changes required for the department.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.