Groups Reservations Executive

Millennium Hotels & Resorts New Zealand; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Social Events, Wellbeing and Team Activities

Training and development

Cash Health Plan cover option

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest-free Season Ticket Loan Scheme

1 Volunteer Day per year

Complimentary meals

Length of Service related holiday scheme

My Millennium discount perks

Discount on accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

Millennium Hotels & Resorts New Zealand is looking for a Groups Reservations Executive at the Millennium Hotel and Conference Centre Gloucester London. In this role, you’ll manage the customer journey for group accommodation clients while ensuring excellent service and accuracy in handling bookings and payments.

The ideal candidate will demonstrate strong communication and negotiation skills, be proactive, and be capable of thriving in a high-pressure environment. The role offers various perks including career development opportunities and discounts on accommodation worldwide.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication skills across all organizational levels.
• Confident in prioritizing and managing multiple projects.
• Ability to deal with unexpected situations and last minute changes.
• Capable of handling sensitive and confidential data.

Responsibilities

• Manage customer journey touchpoints for Group Accommodation clients.
• Update Delphi system for client requirements and revenue expectations.
• Manage payment schedules and escalate payment concerns.
• Post all payments and ensure accurate financial reporting.

Skills

Attention to detail

Communication

Negotiation

Teamwork

Pressure handling

Job description

Millennium Hotel and Conference Centre Gloucester London is seeking a Groups Reservations Executive who will be responsible for professionally managing and maximising the customer journey touchpoints of Group Accommodation clients, their representatives and guests.

Groups Reservations Executive Key Responsibilities will include:

• Process will incorporate all upselling opportunities against targets.
• To constantly update Delphi system for accurate and up to date reflection of client requirements, inventory confirmed and revenue expectations for the stay.
• Management of payment schedule post-handover – comply with all M&C credit policies and escalate any concerns regarding client payments to Groups Manager in a timely manner.
• To post all post-handover payments.
• To post (or arrange accurate routing) of all charges to ensure accurate daily financial reporting and elimination of issues on guest check in / out.

The successful candidate will be:

• Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
• Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
• Team worker
• Ability to work under pressure in a fast pace environment

About the Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes’ walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey’s Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

The Experience & Qualifications for Groups Reservations Executive:

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.