Groups Manager

Millennium & Copthorne Hotels; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Social events

Training

Pension salary sacrifice

Career development

Season ticket loan

Volunteer days

Complimentary meals

Length of service holiday

Accommodation discount

Life assurance

Refer a friend

Job summary

Millennium Hotels and Resorts UK is seeking a Groups Manager to join the Event booking centre team. You will drive group sales, maximise revenue, and build strong client relationships through effective sales techniques and strategy.

Coordinate with clients, agents and teams to ensure seamless delivery of events. You will convert inquiries, manage site visits, stay informed on competitors, supervise multi-property enquiries, and handle post-contract communications through event dates.

Qualifications

• Experience delivering group event sales and revenue targets.
• Strong negotiation and upsell skills.
• Excellent customer service and relationship management.

Responsibilities

• Manage and convert incoming Group inquiries according to standards.
• Coordinate site visits for clients, bookers and suppliers.
• Maintain up-to-date knowledge of competitor hotels and venues.
• Handle multi-property enquiries in a sensible manner.
• Oversee post-contract communications, queries and planning with clients.
• Resolve client disputes professionally and per guidelines.
• Promote and convert the Group's business facilities.
• Produce daily, weekly and monthly management information.
• Collaborate with central and management teams to drive efficiencies.

Skills

Sales

Client relationships

Negotiation

Group bookings

Event coordination

Customer service

Revenue growth

Job description

Millennium Hotel and Resorts UK are looking for the Groups Manager who will be part of their Event booking centre team. This role will support the Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role involves providing excellent customer service to all customers at all times.

As a Groups Manager, you will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.

Groups Manager key responsibilities are:

• Ensure you are managing and converting incoming Groups Business enquiries according to department standards, including but not limited to -proposal negotiation -upsell opportunities, revenue conversion, volume conversion, speed of conversion, TENT business management
• Managing site visits – for clients, bookers and event suppliers
• Ensure you have up-to-date knowledge of competitor hotels and venues
• To ensure team manage any multi-property enquiries in a sensible manner
• Responsible for supervising all professional post-contract communication, queries, amendments and planning with the client, right up to their event date
• Resolve any client disputes and complaints in a professional manner and within the guidelines issued
• To work on behalf of, sell and convert the Group's business facility.
• Support the accurate production of daily, weekly & monthly management information.
• Working with central team and management teams to propose efficiencies and improvements as appropriate, and adapt according to system and process changes required for the department.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

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