Meeting and Event Supervisor

Millennium Hotels UK/EU - Careers; England; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Social Events and Team Activities

Training and development

Pension Salary Sacrifice Scheme

1 Volunteer Day per year

Complimentary meals

Length of Service related holiday scheme

My Millennium discount perks

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Life Assurance

Refer a friend

Job summary

A leading hospitality group is seeking a Meeting and Events Supervisor to enhance client relationships and drive revenue growth through effective event management. The role requires exceptional interpersonal skills and a strong understanding of the event booking process. Ideal candidates will have proven experience in a fast-paced events environment. This full-time position offers a range of employee benefits and development opportunities.

Qualifications

• Proven experience working in a busy, fast-paced Meetings & Events department.
• Exceptional communication and interpersonal skills.
• Strong organisational skills.

Responsibilities

• Manage and convert incoming Meetings & Events inquiries.
• Be the key point of contact for clients.
• Support accurate production of management information.
• Manage site visits for clients and suppliers.
• Produce accurate daily, weekly and monthly management information.
• Collaborate with central/management teams to propose efficiencies and adapt to process changes.
• Manage site visits for clients, bookers and suppliers.

Skills

Proven experience in busy Meeting & Events department

Resolve client disputes professionally

Knowledge of competitor hotels and venues

Understanding of event booking process

Exceptional interpersonal skills

Strong communication skills

Organisational expertise

Positive approach

Job description

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Direct message the job poster from Millennium Hotels UK/EU - Careers

Meeting and Events Supervisor - Corporate Office

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. We believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

At Millennium Hotels and Resorts, we want you to have a career that you love to talk about. As global leaders in hospitality, we believe in hiring the best people to deliver the best-in-class services and added value to our guests. If you are passionate, welcoming and always looking to give that little bit extra to others – we have a role for you.

At our newly created we are seeking a Meeting and Events Supervisor to support the Meetings & Events & Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role is pivotal in guiding and supporting our Meetings & Events and group sales efforts across our portfolio of London Hotel.

This role requires you to work closely with our clients, agents, and team members to drive revenue growth, build and maintain strong relationships with our clients and ensure seamless coordination and delivery of all aspects of the event within dedicated SLA’s

Key responsibilities

• Managing and converting incoming Meetings & Events and Group business enquiries according to departmental standards, including but not limited to -proposal negotiation -upsell opportunities, revenue conversion, volume conversion, speed of conversion, business management
• Responsible for all post-contract communication, and queries with the client.
• Be the key point of contact for clients, promoting all versatile meeting and event spaces and ensuring every detail is in place for seamless event execution.
• To work on behalf of, sell and convert Meetings & Events & Groups business facility.
• Support the accurate production of daily, weekly & monthly management information.
• Working with central team and management teams to propose efficiencies and improvements as appropriate and adapt according to system and process changes required for the department.
• Managing site visits – for clients, bookers and event suppliers

What you’ll bring

• Proven experience in working in a busy, fast paced Meeting & Events department, ideally within a cluster role.
• Ability to resolve any client disputes and complaints in a professional manner and within the guidelines issued
• Up-to-date knowledge of competitor hotels and venues
• A strong understanding of the event booking process
• As this customer facing role, you will require exceptional interpersonal skills, and a passion for delivering outstanding service.
• Exceptional communication and interpersonal skills, with the ability to communicate clearly and concisely, both written and in person.
• Organisational expertise and commercial awareness.
• Positive and passionate approach.

In return we offer

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries: Hospitality

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