Social Media Manager

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension Salary Sacrifice Scheme

Career development and salary reviews

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

Millennium Hotels and Resorts UK is seeking a Social Media Manager based in London to lead the development, execution and optimisation of the Group's social media strategy. The role focuses on enhancing the UK social presence, aligning with Brand & Communications, and guiding governance and best practices across the business.

You will work from our London Corporate office, providing expert guidance, driving strategic initiatives, and managing a social media team to deliver engaging content and

Qualifications

• Extensive experience in a similar position at a group level.
• Deep understanding of hospitality business and guests.
• Strong interpersonal and supervisory abilities.
• Ability to work across levels and functions in a high-pressure environment.
• Solid project management and communication skills.
• Fluent English in professional settings.

Responsibilities

• Develop social media strategies to increase brand awareness and customer engagement.
• Provide quarterly reports to management with recommendations to the digital marketing plan.
• Create engaging content for blogs, articles, posts, and multimedia content.
• Stay updated with social media trends and digital technologies.
• Prepare monthly reports on emerging social media trends for management.
• Design campaigns and competitions to drive brand attention and ROI.
• Monitor customer feedback and respond to social posts.
• Lead and mentor a social media team; collaborate with other departments.

Skills

Group-level experience

Hospitality knowledge

Interpersonal skills

Project management

Communication

English proficiency

Job description

The Social Media Manager plays a key role within the Millennium Hotels and Resorts UK team and EU team, leading the development, execution, and ongoing optimisation of the Group's social media strategy.

This position is responsible for enhancing the UK's social media presence by driving strategic initiatives, creating engaging content, and ensuring alignment with the company's overall Brand & Communications strategy. The role will also provide expert guidance on integrating social media across the wider business, while supporting the development of governance, best practices, and policies to ensure a consistent and effective digital presence.

Based in our London Corporate office, this is an exciting opportunity for a creative and strategic social media professional to make a significant impact across the UK portfolio.

Key responsibilities will include:

• Developing social media strategies with the aim of increasing brand awareness and customer engagement
• Analysing the long-term needs of the company's social media strategy and offering quarterly reports to the management and executive teams, outlining any necessary changes to the overall digital marketing plan
• Creating captivating content for an organisation's social media sites, which may include writing blogs, articles, posts and multimedia content
• Staying up-to-date with the latest social media trends and digital technologies
• Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams
• Developing and overseeing competitions and campaigns to draw attention to a brand
• Setting measurable goals for campaigns, measuring and showing the Return on Investment (ROI)
• Monitoring and responding to customer feedback, comments and social media posts
• Managing a social media team and guiding junior members
• Liaising with other departments and creatives to create a holistic and effective online marketing strategy

What you'll bring

• Extensive experience in a similar position in a group-level role
• Deep understanding of hospitality business and guests
• Highly developed interpersonal, adaptive influencing and supervisory skills
• Ability to work across all levels and functions of the hotels under own initiative in a highly pressured environment
• Good project management skills
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic
• English is the primary language used in our hotel. You can comfortably communicate in this language

What you'll get

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it; tailored to suit different types of guests.

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