Social Media Manager

Millennium Hotels and Resorts; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Social events

Wellbeing activities

Pension salary sacrifice scheme

Career development and salary reviews

Season-ticket loan

Volunteer day

Complimentary meals

Holiday scheme

Accommodation discounts

Life assurance

Recommend a Friend scheme

Job summary

Millennium Hotels and Resorts UK is seeking a Social Media Manager to lead development, execution, and ongoing optimisation of the Group’s social media strategy. Based in London, you’ll drive initiatives, create engaging content, and align with Brand & Communications while guiding governance and best practices.

You will manage a social media team, collaborate with departments, monitor feedback, and report ROI. A strategic, creative professional with hospitality insight is essential.

Qualifications

• Extensive experience in a similar, group-level social media role.
• Deep understanding of the hospitality business and guests.
• Strong interpersonal, influencing and supervisory abilities.
• Ability to work across all hotel levels and functions under pressure.
• Good project management skills and structured planning.
• Excellent communication with a customer-service focus.
• Fluent English language skills in all communications.

Responsibilities

• Develop social media strategies to raise brand awareness and engagement.
• Analyse long-term needs and report quarterly to management and executives.
• Create compelling content including blogs, posts, and multimedia.
• Stay updated on trends and digital technologies.
• Produce monthly reports on emerging social media trends for leadership.
• Design campaigns and competitions to boost brand attention.
• Set campaign goals and measure ROI.
• Monitor and respond to customer feedback on social channels.
• Lead a social media team and mentor junior members.
• Coordinate with other departments and creatives for a cohesive online strategy.

Skills

Group-level experience

Hospitality knowledge

Interpersonal & supervisory skills

Cross-functional collaboration

Project management

Customer-service oriented

English proficiency

Job description

The Social Media Manager plays a key role within the Millennium Hotels and Resorts UK team and EU team, leading the development, execution, and ongoing optimisation of the Group’s social media strategy.

This position is responsible for enhancing the UK’s social media presence by driving strategic initiatives, creating engaging content, and ensuring alignment with the company’s overall Brand & Communications strategy. The role will also provide expert guidance on integrating social media across the wider business, while supporting the development of governance, best practices, and policies to ensure a consistent and effective digital presence.

Based in our London Corporate office, this is an exciting opportunity for a creative and strategic social media professional to make a significant impact across the UK portfolio.

Key responsibilities will include:

• Developing social media strategies with the aim of increasing brand awareness and customer engagement
• Analysing the long-term needs of the company’s social media strategy and offering quarterly reports to the management and executive teams, outlining any necessary changes to the overall digital marketing plan
• Creating captivating content for an organisation’s social media sites, which may include writing blogs, articles, posts and multimedia content
• Staying up-to-date with the latest social media trends and digital technologies
• Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams
• Developing and overseeing competitions and campaigns to draw attention to a brand
• Setting measurable goals for campaigns, measuring and showing the Return on Investment (ROI)
• Monitoring and responding to customer feedback, comments and social media posts
• Managing a social media team and guiding junior members
• Liaising with other departments and creatives to create a holistic and effective online marketing strategy

What you’ll bring

• Extensive experience in a similar position in a group-level role.
• Deep understanding of hospitality business and guests
• Highly developed interpersonal, adaptive influencing and supervisory skills
• Ability to work across all levels and functions of the hotels under own initiative in a highly pressured environment
• Good project management skills
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

What you’ll get

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

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Visit our LinediN UK Career page- https://shorturl.at/3rBf2