Groups Booking Coordinator – Hospitality

Strand Palace; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Instant access to wages (Wagestream)

Free meals on every shift

Introduce a Friend bonus up to £300

Free laundry and dry cleaning

Paid half-day off on birthday

Paid training and development

Regular team socials and events

Volunteer day annually

Confidential support services 24/7

Discounts with Strand Palace Privilege

Health cashback plan

Discounted room rates for staff and a+

Job summary

Strand Palace in central London is seeking a Groups Administrator to maximise hotel revenue and guest satisfaction by ensuring precision in all group bookings. You will manage group arrivals, billing instructions, and daily folio checks to support accurate forecasts and smooth operations.

The role emphasises independent decision-making, timely task execution, and proactive communication with departments to minimize revenue risk while delivering excellent guest experiences.

Qualifications

• Experience handling group bookings and reservations.
• Strong time management and multitasking abilities.
• Excellent guest-facing communication and service mindset.
• Ability to work independently and make sound decisions.

Responsibilities

• Manage all group bookings, ensuring deadlines are met and accuracy is maintained.
• Report group arrivals daily and communicate accounting/billing instructions.
• Check group arrivals and ensure forecast accuracy to minimise revenue risk.
• Monitor open folios and take action to minimise revenue loss.

Skills

Customer service

Communication

multitasking

Tools

Booking system

Reservations software

Job description

Strand Palace in central London is seeking a Groups Administrator to maximise hotel revenue and guest satisfaction by ensuring precision in all group bookings. You will manage group arrivals, billing instructions, and daily folio checks to support accurate forecasts and smooth operations.

The role emphasises independent decision-making, timely task execution, and proactive communication with departments to minimize revenue risk while delivering excellent guest experiences.