Groups Administrator

Iconic; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Instant wage access (Wagestream)

Free meals on every shift

Introduce a Friend bonus scheme

Free laundry and dry cleaning

Birthday half-day off

Paid training & apprenticeships

Team socials & events

Volunteering day each year

Confidential support services 24/7

Northbank Privilege Card discounts

Health cashback plan

Job summary

Strand Palace, in central London, is seeking a Groups Administrator to maximize hotel revenue and guest satisfaction by ensuring accuracy on all group bookings. You’ll support the Reservations team and play a key role in delivering exceptional service within a renowned hotel culture.

The role focuses on accurate group handling, timely reporting, and collaboration with departments to minimize revenue risk while maintaining strong forecast accuracy.

Qualifications

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable.
• Confident conversationalist, always engaging with guests.
• Passion to deliver excellent experiences.

Responsibilities

• Manage all tasks in a timely fashion, ensuring deadlines are met and maintain excellent time management.
• Work independently and make decisions to ensure smooth running of the groups.
• Report on all none arrivals to Reservations Supervisor/Manager promptly.
• Ensure group arrivals are checked daily with accurate accounting/billing instructions communicated to relevant departments to minimize revenue risk and forecast inaccuracy.
• Monitor open folios to minimise revenue loss for the hotel.

Skills

Guest service

Communication

Multitasking

Job description

Develop your career at Strand Palace – Great Place to Work

Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Groups Administrator. You will be responsible for maximizing hotel revenue and guest satisfaction by ensuring a high level of accuracy on all group bookings in the system. Help us to bring our mission of “Serving London Love” to life.

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift– breakfast, lunch, and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus schemewhen you refer someone great.
• Free laundry and dry cleaning– saving you time and money.
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Clear career pathwayswith paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
• A paid volunteering dayeach year to support a cause close to your heart.
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.
• Health cashback planfor dental, vision, and physiotherapy expenses.
• 50% off food and drinksin our hotel bar and restaurant – for you and your friends and family.
• Exclusive discounted room ratesat Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.

What You Will Be Doing

• Manage all tasks in a timely fashion, ensuring all deadlines are met and adhere to exceptional time management, being organised and have the ability to multitask
• Be able to work independently and make decision to ensure the smooth running of our groups
• Report on all ‘none arrivals’ to the Reservations Supervisor/Manager in a timely manner
• Ensure the group arrivals are checked on a daily basis and that accounting/billing instructions are accurate and communicated to the relevant departments to minimize revenue risk and ensure accuracy of forecast
• Monitor all open folios in the system, taking action where necessary to minimise revenue loss for the Hotel

What We’re Looking For

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable
• Confident conversationalist, always engaging with guests
• Passion to deliver excellent experiences

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.