Group Solution Expert (FTC 12 months) - M/F/X

Acco; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Accor Academy training

Global career opportunities

Benefits package

Job summary

Accor invites applications for the Group Solution Expert (FTC 12 months) role to manage day-to-day M&E group enquiries for the UK and ENA markets, collaborating with hotels across the ENA network. You will use Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.

We value proactive, customer-focused professionals with 2–3 years in M&E hotel sales, strong Excel and PowerPoint skills, and fluency in English (Spanish a plus).

Qualifications

• 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency.
• Fluent English; Spanish is a plus.
• Strong M&E market knowledge (UK / ENA).
• Good organizational skills and geographical knowledge of Europe.
• Proficient in Excel and PowerPoint.

Responsibilities

• Group booking requests
• Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
• Advise and recommend the hotels that best suit client needs and Accor sales priorities
• Stay organised and multi-task to handle several enquiries at once
• Maintain strong, professional relationships with customers, hotels and sales teams
• Increase sales and improve confirmation and realization ratios
• Negotiate prices with clients and hotels
• Support the implementation and achievement of the GSE strategy and targets
• Stay up to date on market information, trends and competitors
• Make full use of the GSE tools – Back You and Anais (Salesforce)
• Attend internal and external M&E and sales events when required

Skills

M&E hotel sales

Fluent English

Spanish (plus)

Excel

PowerPoint

Organizational skills

European geography knowledge

Tools

Salesforce

Back You

Anais

Job description

Group Solution Expert (FTC 12 months) - M/F/X

• Full-time
• Job Type: Temporary

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Here is where your greatest challenge awaits you:

Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.Introduce the department and the associated team.

Your mission:

Group booking requests

• Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
• Advise and recommend the hotels that best suit client needs and Accor sales priorities
• Stay organised and multi-task to handle several enquiries at once

Relationships

• Maintain strong, professional relationships with customers, hotels and sales teams
• Increase sales and improve confirmation and realization ratios
• Negotiate prices with clients and hotels
• Support the implementation and achievement of the GSE strategy and targets
• Stay up to date on market information, trends and competitors
• Make full use of the GSE tools – Back You and Anais (Salesforce)
• Attend internal and external M&E and sales events when required

Tools and teamwork

• Work with Salesforce (Anais) and Back You – full training provided
• Work within a team with a proactive, result-oriented approach and strong customer focus
• Help drive conversion and achieve the annual M&E targets

And you?

• 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
• Fluent English, Spanish is a plus
• strong M&E market knowledge (UK / ENA)
• Good organizational skills and geographical knowledge of Europe
• Proficient in Excel and PowerPoint

Accor dares to impact:

- the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

What’s in there for you?

• Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
• Package of benefits and perks of working for Accor
• Work in a multi-national team
• Hybrid way of working
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally

#WeAreHeartists

#HospitalityIsAWorkOfHeart