Group Solution Expert (FTC 12 months) - M/F/X

Accor; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Global employer benefits

Accor Academy training

Job summary

Accor, a global hospitality group, seeks an experienced M&E hotel sales professional to manage day-to-day group and events enquiries for the UK and ENA markets. You will liaise with hotels and partners across ENA and the global network using Back You and Anais (Salesforce) to drive conversion and hit annual targets.

Responsibilities include recommending hotels that best fit client needs, maintaining strong relationships with customers and hotels, and supporting the GSE strategy with a proactive

Qualifications

• 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
• Fluent English, Spanish is a plus.
• Strong M&E market knowledge (UK / ENA).
• Good organizational skills and geographical knowledge of Europe.
• Proficient in Excel and PowerPoint.

Responsibilities

• Answer M&E booking requests and follow up RFPs by phone, email and online (B2B).
• Advise and recommend the hotels that best suit client needs and Accor sales priorities.
• Stay organised and multi-task to handle several enquiries at once.
• Support the implementation and achievement of the GSE strategy and targets.

Skills

M&E hotel sales experience

Fluent English

Spanish language

Organizational skills

Excel

PowerPoint

Tools

Salesforce

Job description

Company Description

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Job Description

Here is where your greatest challenge awaits you:

Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets. Introduce the department and the associated team.

Your Mission

Group booking requests

• Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
• Advise and recommend the hotels that best suit client needs and Accor sales priorities
• Stay organised and multi-task to handle several enquiries at once

Relationships

• Maintain strong, professional relationships with customers, hotels and sales teams
• Increase sales and improve confirmation and realization ratios
• Negotiate prices with clients and hotels

GSE strategy

• Support the implementation and achievement of the GSE strategy and targets
• Stay up to date on market information, trends and competitors
• Make full use of the GSE tools – Back You and Anais (Salesforce)
• Attend internal and external M&E and sales events when required

Tools and teamwork

• Work with Salesforce (Anais) and Back You – full training provided
• Work within a team with a proactive, result-oriented approach and strong customer focus
• Help drive conversion and achieve the annual M&E targets

Qualifications

And you?

• 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
• Fluent English, Spanish is a plus
• strong M&E market knowledge (UK / ENA)
• Good organizational skills and geographical knowledge of Europe
• Proficient in Excel and PowerPoint

Additional Information

Accor Dares To Impact

• the world
• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
• your career:
• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

What’s in there for you?

• Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
• Package of benefits and perks of working for Accor
• Work in a multi-national team
• Hybrid way of working
• Talent development opportunities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Various ESG activities & initiatives