Hybrid Group M&E Solutions Specialist

Acco; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Accor Academy training

Global career opportunities

Benefits package

Job summary

Accor invites applications for the Group Solution Expert (FTC 12 months) role to manage day-to-day M&E group enquiries for the UK and ENA markets, collaborating with hotels across the ENA network. You will use Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.

We value proactive, customer-focused professionals with 2–3 years in M&E hotel sales, strong Excel and PowerPoint skills, and fluency in English (Spanish a plus).

Qualifications

• 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency.
• Fluent English; Spanish is a plus.
• Strong M&E market knowledge (UK / ENA).
• Good organizational skills and geographical knowledge of Europe.
• Proficient in Excel and PowerPoint.

Responsibilities

• Group booking requests
• Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
• Advise and recommend the hotels that best suit client needs and Accor sales priorities
• Stay organised and multi-task to handle several enquiries at once
• Maintain strong, professional relationships with customers, hotels and sales teams
• Increase sales and improve confirmation and realization ratios
• Negotiate prices with clients and hotels
• Support the implementation and achievement of the GSE strategy and targets
• Stay up to date on market information, trends and competitors
• Make full use of the GSE tools – Back You and Anais (Salesforce)
• Attend internal and external M&E and sales events when required

Skills

M&E hotel sales

Fluent English

Spanish (plus)

Excel

PowerPoint

Organizational skills

European geography knowledge

Tools

Salesforce

Back You

Anais

Job description

Accor invites applications for the Group Solution Expert (FTC 12 months) role to manage day-to-day M&E group enquiries for the UK and ENA markets, collaborating with hotels across the ENA network. You will use Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.

We value proactive, customer-focused professionals with 2–3 years in M&E hotel sales, strong Excel and PowerPoint skills, and fluency in English (Spanish a plus).