Group reservations Agent

Acco; City of Edinburgh; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

ALL Heartist Card

Free night stays

Complimentary staff meals

Uniform provided

28 days holidays

Pension scheme

Job summary

Accor in Edinburgh is seeking a Group Reservations Agent to manage group bookings from inquiry to departure, promoting hotel facilities and delivering friendly service.

You will work with Sales and Events to coordinate blocks, ensure rooming lists and billing accuracy, and support overflow tasks within a collaborative team environment.

Experience with OPERA cloud is valued; fluency in English is required; training and development opportunities are provided.

Qualifications

• Fluency in English
• Attention to detail and good organisation skills

Responsibilities

• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Consistently offer exceptional, friendly and engaging service
• Assist guests and clients with special requests or changes related to their group bookings
• Support the Reservations and Front Office teams with overflow tasks and contribute to a collaborative team environment
• Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements
• Communicate regularly with the Sales and Events teams to coordinate group blocks, track cutoff dates, and monitor pickup status
• Perform regular checks to ensure group blocks are accurate, including guest names, dates, rates, and billing details
• Maintain group blocks in the reservations system, updating rooming lists and ensuring accurate room assignments and rate codes
• Prepare and distribute group resumes and rooming list confirmations to relevant departments in a timely manner
• Ensure all charges related to group bookings (e.g.cancellation fees, deposits) are accurately processed and posted on time
• Respond to group reservation inquiries by phone and email promptly and professionally, providing clear and concise information
• Attend to other duties as requested by Management and Supervisors

Skills

Fluent English

Tools

OPERA cloud

Job description

Salary:13.45/hour
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels(T&C Applies)
• Complimentary Staff meal
• Uniform provided
• 28 days holidays per year (up to 33 with length of service)
• Recommend a Friend Incentive
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Pension Scheme
• Company sick pay T&C
• Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Job Description

As our next Group Reservations Agent, you…

• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Consistently offer exceptional, friendly and engaging service
• Assist guests and clients with special requests or changes related to their group bookings
• Support the Reservations and Front Office teams with overflow tasks and contribute to a collaborative team environment
• Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements
• Communicate regularly with the Sales and Events teams to coordinate group blocks, track cutoff dates, and monitor pickup status
• Perform regular checks to ensure group blocks are accurate, including guest names, dates, rates, and billing details
• Maintain group blocks in the reservations system, updating rooming lists and ensuring accurate room assignments and rate codes
• Prepare and distribute group resumes and rooming list confirmations to relevant departments in a timely manner
• Ensure all charges related to group bookings (e.g.cancellation fees, deposits) are accurately processed and posted on time
• Respond to group reservation inquiries by phone and email promptly and professionally, providing clear and concise information
• Attend to other duties as requested by Management and Supervisors

Qualifications

• Prior experience working withOPERA cloudwill be valued.
• Fluency in English
• Attention to detail and good organisation skills

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people

Additional Information

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Accor careers https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong