Grounds & Siting Manager

Haven; Pagham; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Dining discount (on-park)

Haven Holidays discounts

Free access to Haven facilities

Fully funded qualifications

Job summary

Haven is seeking a proactive Grounds & Siting Manager to lead a busy facilities team, ensuring outstanding guest experiences while maintaining top-notch grounds and caravan siting operations.

You will manage budgets, safety compliance, and day-to-day activities, while coaching staff and driving continuous improvement. The role requires strong leadership, hands-on execution, and a commitment to high standards across all locations.

Qualifications

• Proven leadership experience in facilities, grounds, or maintenance.
• Experience with budgeting and resource planning.
• Knowledge of health and safety regulations and compliance.
• Strong customer service orientation and problem-solving ability.
• Excellent communication and team-building skills.
• Ability to manage schedules and multi-task in a fast-paced environment.

Responsibilities

• Team Leadership: lead, motivate, and support the team to deliver high service levels and meet targets.
• Guest Experience: maintain a welcoming atmosphere and address guest concerns promptly.
• Performance Management: monitor and review individual and team performance; provide coaching.
• Resource Management: oversee scheduling, budgets, and allocated resources for efficiency.
• Compliance and Safety: ensure operations comply with health and safety standards and company policies.
• Problem Solving: resolve day-to-day operational issues quickly and effectively.
• Training and Development: support ongoing staff development and provide mentoring.

Skills

Team Leadership

Budgeting

Health & Safety

Customer Service

Communication

Problem Solving

Job description

**Position:** Grounds & Siting Manager **Type:** Full-Time / Permanent **Bonus:** Up to 10% Annual Bonus Join our One Great Team here at Haven as a Grounds & Siting Manager! Step into a role where you’ll make a real impact on our guests experience and the beauty of our surroundings. As the Grounds & Siting Manager, you'll be at the heart of an energetic Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional grounds maintenance and caravan siting activity, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. **Key Responsibilities** Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets. Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere. Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews. Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs. Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards. Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running. Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities. **Requirements** - Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance. - Strong leadership and communication skills. - Ability to work in a fast-paced environment while maintaining attention to detail. - Exceptional customer service and problem-solving abilities. - Knowledge of health and safety regulations. - Strong organisational and multitasking skills. - Experience in budgeting and financial management. - Flexibility to work evenings, weekends, and holidays. **What We Offer** - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! **How to Apply** We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.