Grounds & Siting Lead — Guest Experience & Ops

Haven; Fleetwood; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Dining discounts

Haven Holidays discounts

Facilities access

Job summary

Haven is seeking a proactive Grounds & Siting Manager to lead a facilities team at our park. You will be responsible for maintaining high standards of grounds quality and caravan siting while driving guest satisfaction and safety.

In this role, you’ll manage budgets, resources, and staff performance, with a focus on continuous improvement and risk mitigation. The position requires a hands-on leader committed to excellence.

Qualifications

• Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Ensure all operations comply with health and safety regulations, company policies, and standards.
• Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Team management

Communication

Customer service

Health & safety

Organisational skills

Budgeting

Flexible hours

Attention to detail

Problem-solving

Job description

Haven is seeking a proactive Grounds & Siting Manager to lead a facilities team at our park. You will be responsible for maintaining high standards of grounds quality and caravan siting while driving guest satisfaction and safety.

In this role, you’ll manage budgets, resources, and staff performance, with a focus on continuous improvement and risk mitigation. The position requires a hands-on leader committed to excellence.