Grounds Maintenance Supervisor

HL Services (London) Ltd; Loughton; On-site; GBP 37,000 - 41,000; Full time

Job summary

A grounds maintenance company is seeking a Grounds Maintenance Supervisor to lead services across Loughton and Epping. The role involves providing high-quality maintenance services, ensuring compliance with standards, and supporting team development. The ideal candidate will have strong leadership skills, operational management experience, and a customer-first approach, along with relevant qualifications. Competitive salary and benefits include performance bonuses and comprehensive health insurance.

Benefits

Performance-related cash bonus

Pension contributions

Private healthcare

25 days annual leave plus bank holidays

Qualifications

• Full, clean driving licence required.
• Satisfactory DBS check needed.
• Proven experience in operational/contract management within grounds maintenance.

Responsibilities

• Lead and support the team to deliver outstanding services.
• Monitor performance to meet targets consistently.
• Ensure compliance with all contractual obligations.

Skills

Strong communication and interpersonal skills

Effective problem-solving skills

Excellent organisational skills

ICT competence

Education

Relevant professional qualification or equivalent work experience

Tools

Microsoft Office

Job description

Job Requirements Overview

Below are the full job requirements, including the skills, qualifications, and memberships essential for success in this role.

Job Details

Salary: £37,000-£41,000 per annum, depending on experience and skill set

Location: Loughton & Epping, Essex

Contract: Full-time

Job Description

We are delighted to offer an exciting opportunity for a Grounds Maintenance Supervisor to join our team, based across Loughton and Epping.

Purpose of the Role

• Deliver high-quality, customer-focused grounds maintenance services.
• Provide efficient and flexible support to the public, businesses, elected members, and colleagues.
• Offer technical expertise in work planning, monitoring, enquiry handling, contract management, and landscape development.
• Take shared and individual responsibility for ensuring excellent service delivery.

Remuneration & Benefits

• Competitive salary of £37,000-£41,000
• Performance-related cash bonus of up to 15% of salary
• Pension contributions at 7%
• Life insurance at 4× annual salary
• Private healthcare
• 25 days' annual leave plus bank holidays

Key Responsibilities

• Lead, motivate, and support the team to deliver outstanding customer-focused services, including recruitment, training, and performance management.
• Monitor individual and team performance to ensure targets are consistently achieved.
• Oversee all work undertaken by the Grounds Maintenance Services Team across the district, ensuring full compliance with contractual obligations.
• Collaborate with staff to continuously improve service quality, ensuring adherence to health and safety standards.
• Ensure operational ICT systems are updated accurately and promptly, with all works recorded, completed, and costed correctly.
• Assist with broader operational matters, including contract management and renewal of horticultural equipment and machinery.
• Ensure client KPIs are met, with all tasks delivered on time, within budget, and to the required standard.
• Provide supervisory cover in the absence of the other Grounds Maintenance Supervisor.
• Support the Operations Manager in developing innovative, forward-thinking approaches across the service, including the implementation of digital processes.
• Carry out other reasonable duties aligned with the role and grade.
• Demonstrate our organisational values: working as one team, taking ownership, thinking commercially, and staying customer focused.

What You Will Bring

Knowledge & Skills

• Strong communication and interpersonal skills, with a customer-first approach.
• Ability to maintain professionalism at all times.
• Collaborative working style with colleagues, customers, and external partners.
• Effective problem-solving skills and the ability to balance customer needs with operational demands.
• Ability to provide clear advice and guidance to staff and customers.
• Excellent organisational skills with the ability to plan workloads efficiently and maximise productivity.
• Strong ability to prioritise and manage changing demands.
• Constructive approach to handling challenges.
• Confident using ICT systems and competent in analysing and reporting data.
• Willingness to adopt and support new technologies and improved working practices.
• Commitment to ongoing professional development and staying up to date with industry developments.

Qualifications & Experience

• Relevant professional qualification or equivalent work experience.
• Full, clean driving licence (vehicle provided).
• Relevant horticultural and management training.
• Strong understanding of Health & Safety legislation, including COSHH and Risk Assessments.
• Satisfactory DBS check.
• Proficiency in Microsoft Office.
• Proven experience in operational/contract management within grounds maintenance.
• Experience managing the health, safety, and welfare of staff and subcontractors.
• Experience planning, commissioning, delivering, and monitoring grounds maintenance services.
• Experience preparing specifications, managing contractors, and controlling costs.
• Ability to use data to enhance service efficiency and productivity.
• Experience operating relevant plant, vehicles, and machinery.

Your Team

You will join a supportive, trusted, and welcoming team based across Loughton and Epping. Our team brings together diverse backgrounds, experience, and expertise—and we value the unique strengths and passions each colleague contributes.