Ground Floor Team Member

Whitbread Plc; Hordle; On-site; Full time

Job summary

A leading UK hospitality company is hiring a Front of House Team Member for their Lymington Premier Inn. The role includes welcoming guests, serving meals, and assisting in room maintenance. An immediate start is available with no required experience. Enjoy benefits such as training support, discounts on stays, and a company pension scheme. Join a diverse team committed to inclusivity and customer service excellence.

Benefits

Training and support

Up to 60% off Premier Inn rooms

25% off meals in Whitbread Restaurants

Company pension and saving schemes

Complimentary Premier Inn breakfast for 2

Qualifications

• No experience needed; passion for customer service required.
• Able to work part of a team effectively.
• Willingness to learn and adapt.

Responsibilities

• Welcome guests and ensure a smooth check-in process.
• Assist with food and drink service.
• Work with housekeeping to ensure rooms are maintained.

Skills

Customer service skills

Teamwork

Communication

Job description

Ground Floor Team Member

Contract type: Permanent

Category: Operations - Ground Floor

Location: Lymington

We're currently recruiting in our Lymington (New Forest, Hordle) Premier Inn. Working 12 hours per week, paying up to £12.56 per hour.

Come and be a Front of House Team Member at Lymington (New Forest, Hordle) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.

PAY RATE: Up to £12.56 per hour

CONTRACT TYPE: Permanent – we don't do zero hours contracts!

HOURS: 12 hours per week

LOCATION: Lymington (New Forest, Hordle) Premier Inn
Silver Street, Hordle, Lymington, SO41 0FN

Why you'll love it here:

• Training and support: We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
• Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
• Pension and saving schemes: Company pension and save as you earn scheme
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
• Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us

What you'll do:

Join our team at Lymington (New Forest, Hordle) Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.

Job ref: 124502-4492

Advertised: 26 Nov 2025