Greenway Receptionist/Host

The Methodist Church in Britain; West of England; Sur place; GBP 12 000 - 15 000; Temps partiel

Résumé du poste

BrisDoc is seeking a front-of-house receptionist for its out-of-hours base at Greenway Community Practice in Southmead. The role focuses on welcoming patients, directing them through their journey, handling internal calls, recording information and stocking clinical rooms.

You will work shifts in the evenings, weekends and overnights, with GCSE English at grade C or above and front-line customer care experience expected.

Qualifications

• GCSE standard or equivalent, with grade C or above in English.
• Experience of working in customer care in a front-line role.

Responsabilités

• Welcome patients on arrival and support them through their patient journey.
• Provide a front-of-house reception service that promotes high standards of patient experience.
• Answer internal calls and pass on messages between team members accurately and promptly.
• Record patient information and keep accurate records as required by the Shift Manager.
• Ensure clinical staff are logged in and have the materials they need to work effectively.
• Check clinical boxes, replenish stock and report missing items to the Shift Manager.
• Provide administrative support to the Integrated Urgent Care clinical team as directed.
• Give patients information as directed by clinical staff.
• Direct patients to facilities such as toilets, breastfeeding areas and refreshments.
• Keep patient waiting areas clean and tidy.
• Carry out all other front-line reception duties as required

Connaissances

Front-of-house

Customer care

Communication

Formation

GCSE English C or above

Description du poste

This is a front-of-house reception post at BrisDoc's out-of-hours base at Greenway Community Practice in Southmead, supporting the Integrated Urgent Care team. The work centres on welcoming and directing patients, taking internal calls, keeping accurate records and stocking clinical rooms. It is a shift post covering evenings, weekends and overnights. Applicants need GCSE English at grade C or above and front-line customer care experience.

What the job involves

• Welcome patients on arrival and support them through their patient journey
• Provide a front-of-house reception service that promotes high standards of patient experience
• Answer internal calls and pass on messages between team members accurately and promptly
• Record patient information and keep accurate records as required by the Shift Manager
• Ensure clinical staff are logged in and have the materials they need to work effectively
• Check clinical boxes, replenish stock and report missing items to the Shift Manager
• Provide administrative support to the Integrated Urgent Care clinical team as directed
• Give patients information as directed by clinical staff
• Direct patients to facilities such as toilets, breastfeeding areas and refreshments
• Keep patient waiting areas clean and tidy
• Carry out all other front-line reception duties as required

What’s required

Qualifications

• GCSE standard or equivalent, with grade C or above in English

Experience

• Experience of working in customer care in a front-line role

Other

• Acting in line with the BrisDoc code of conduct and appearance at all times

Nice to have

• Qualification or certificates in customer service
• Experience of providing reception duties
• Ability to recognise own limitations and act on them appropriately