Receptionist/Host

Brisdoc Healthcare Services; Weston-super-Mare; On-site; GBP 12,000 - 17,000; Full time

Job summary

BrisDoc Healthcare Services seeks a Receptionist/Host to provide front of house reception at out of hours bases, ensuring patient experience aligns with BrisDoc's NHS standards. The role supports patients and coordinates information flow across teams in a busy care setting.

The successful candidate will welcome patients, manage queries, handle calls, and assist clinical staff with essential materials and records in a professional, courteous manner.

Qualifications

• Provide front of house reception service at BrisDoc's treatment centres
• Promote high standards of patient experience
• Support patients through their journey in the service

Responsibilities

• Welcoming patients on arrival and supporting them through their patient journey
• Answering internal phone calls within BrisDoc standards and recording information accurately
• Record keeping and front line reception duties as required
• Represent BrisDoc and the NHS with professional conduct and appearance
• Perform reception duties efficiently and courteously
• Welcome patients in a polite and professional manner per BrisDoc standards
• Ensure clinical staff are logged in with necessary materials
• Check clinical boxes and replenish stock, reporting missing items
• Provide administrative support to the Integrated Urgent Care clinical team as directed
• Provide patients with information as directed by clinical staff
• Direct patients to facilities such as toilets and breastfeeding areas
• Answer internal calls and relay messages accurately and promptly
• Maintain patient waiting areas clean and tidy

Job description

We are looking for Receptionist/Host to work at our out of hours bases at 168 medical in Weston Super mare. The purpose of this role is to provide a front of house reception service at Brisdoc's treatment centres and promote high standards of patient experience.

The main responsibilities include:

• welcoming patients on arrival and supporting them through their patient journey in the service
• Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use
• Performing accurate record keeping and all other front line reception duties as required.
• At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.
• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients in a polite and professional manner, in accordance with BrisDoc's Code of Expectations and Standards of Behaviour.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of 'patient care, by people who care' for over 20 years.

We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a years to over one million patients across Bristol, North Somerset and South Glos.

We are a 'Social Enterprise' and an "Employee-Owned Business' - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.

We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.