Receptionist/Host

Brisdoc-Healthcare-Services; West of England; On-site; GBP 12,000 - 17,000; Full time

Job summary

BrisDoc is seeking a Receptionist/Host to work at our out of hours bases at 168 medical in Weston Super Mare. You will provide a front of house reception service and promote high standards of patient experience within BrisDoc’s NHS treatment centres.

Responsibilities include welcoming patients, answering internal calls, recording information accurately, and supporting clinical staff. The role requires professionalism and adherence to BrisDoc’s code of conduct and standards.

Qualifications

• Experience of working in customer care in a front line role.
• Experience of providing reception duties.
• Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately.

Responsibilities

• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients on arrival and support them through their patient journey in the service.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

Skills

Customer service

Front-line reception

Communication

Education

GCSE English (C or above) or equivalent

Job description

We are looking for Receptionist/Host to work at our out of hours bases at 168 medical in Weston Super mare. The purpose of this role is to provide a front of house reception service at Brisdoc’s treatment centres and promote high standards of patient experience.

The main responsibilities include:

welcoming patients on arrival and supporting them through their patient journey in the service

Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use.

Performing accurate record keeping and all other front line reception duties as required.

At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.

Main duties of the job

• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients in a polite and professional manner, in accordance with BrisDoc’s Code of Expectations and Standards of Behaviour.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

Working for our organisation

BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of 'patient care, by people who care' for over 20 years.

We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a years to over one million patients across Bristol, North Somerset and South Glos.

We are a 'Social Enterprise' and an "Employee-Owned Business' - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.

We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Qualifications and Training

• Educated to GCSE standard (or equivalent) with grade C or above in English
• Qualification / certificates in customer service

Knowledge, Skills and Experience

• Experience of working in customer care in a front line role
• Experience of providing reception duties
• Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.