Urgent Care Front Desk Host (Evenings & Weekends)

The Methodist Church in Britain; West of England; On-site; GBP 12,000 - 15,000; Part time

Job summary

BrisDoc is seeking a front-of-house receptionist for its out-of-hours base at Greenway Community Practice in Southmead. The role focuses on welcoming patients, directing them through their journey, handling internal calls, recording information and stocking clinical rooms.

You will work shifts in the evenings, weekends and overnights, with GCSE English at grade C or above and front-line customer care experience expected.

Qualifications

• GCSE standard or equivalent, with grade C or above in English.
• Experience of working in customer care in a front-line role.

Responsibilities

• Welcome patients on arrival and support them through their patient journey.
• Provide a front-of-house reception service that promotes high standards of patient experience.
• Answer internal calls and pass on messages between team members accurately and promptly.
• Record patient information and keep accurate records as required by the Shift Manager.
• Ensure clinical staff are logged in and have the materials they need to work effectively.
• Check clinical boxes, replenish stock and report missing items to the Shift Manager.
• Provide administrative support to the Integrated Urgent Care clinical team as directed.
• Give patients information as directed by clinical staff.
• Direct patients to facilities such as toilets, breastfeeding areas and refreshments.
• Keep patient waiting areas clean and tidy.
• Carry out all other front-line reception duties as required

Skills

Front-of-house

Customer care

Communication

Education

GCSE English C or above

Job description

BrisDoc is seeking a front-of-house receptionist for its out-of-hours base at Greenway Community Practice in Southmead. The role focuses on welcoming patients, directing them through their journey, handling internal calls, recording information and stocking clinical rooms.

You will work shifts in the evenings, weekends and overnights, with GCSE English at grade C or above and front-line customer care experience expected.