Graduate Technical Account Manager

Broaden Management Partners; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Broaden Management Partners in London is seeking a Graduate Technical Account Manager to bridge customer needs with product capabilities. This consultative role focuses on onboarding, configuration, and ensuring customers gain value from the SaaS data platform.

You’ll shadow sales demonstrations, own feature walk-throughs, and create clear docs. Travel across the UK and collaborate with Product and Engineering to relay user feedback.

Qualifications

• Bachelor’s degree or equivalent practical experience in any discipline.
• Clear written and verbal communication skills.
• Strong interest in technology, B2B software (SaaS), or data platforms.
• High attention to detail and proactive troubleshooting.
• Bonus: internships, customer-facing work experience.
• Familiarity with CRM platforms such as HubSpot or Salesforce, ticketing tools, or screen-recording software.

Responsibilities

• Assist with gathering client requirements and onboard new accounts alongside senior team members.
• Shadow and support the sales team during product demonstrations, eventually taking ownership of standard feature walk-throughs.
• Serve as a responsive, friendly day-to-day contact for user queries and assist with executive stakeholder updates.
• Draft and maintain clear, user-friendly documentation, FAQs, how-to guides, and short video walkthroughs to help clients self-serve.
• Travel across the UK with team leads to attend client meetings, industry events, and conferences.
• Act as the voice of the customer by consolidating user feedback and bug reports, collaborating with Product and Engineering.

Skills

Analytical

Communication

Proactive

Self-management

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

HubSpot

Salesforce

Ticketing tools

Screen-recording software

Job description

Graduate Technical Account Manager | High-growth SaaS | London (Hybrid) | £35-45K + bonus

Overview

Our client is a fast-growing B2B SaaS data platform company. They are looking for people to come onboard with the enthusiasm for the nitty-gritty and the drive for customer interaction. We are also looking for people with the quiet consideration for how to make things more efficient in the longer term so that we can replicate and expand our support and customer account management teams.

The Business

The Client have kept their business deliberately small and nimble, wanting to keep a team of great people who work together to build a product they’re proud of. They take pride in responding quickly to customer requirements.

The role

First and foremost, this is a consultative product support role.

Most of our customer needs are about new projects or objectives they have. It’s about understanding not just what they think they need but why they need it and offering a range of solutions that might be more effective. This is a proactive, hands-on commercial position where you’ll be judged on output and intent rather than box ticking.

Although this isn’t a sales role, it is also about customer success and getting them to better adopt the product, better employ features and help their clients make better use of the service.

Successful candidates will be:

• Someone with a natural affinity for technology and software

• Analytical in understanding the importance of data to drive decisions and reporting

• Strategic in achieving a defined result or objective (which may take time to prove or demonstrate)

• A confident communicator - both in-person and in-writing

• Actively seeks and welcomes feedback, not scared of making mistakes

• Naturally proactive and self-managing; good at working to deadlines

• Willing to get involved in the menial detail to make sure a project is perfectly delivered

The role specifically will involve:

• Assist with gathering client requirements and work alongside senior team members to configure and onboard new customer accounts.

• Shadow and support the sales team during product demonstrations, eventually taking ownership of standard feature walk-throughs.

• Serve as a responsive, friendly day-to-day contact for user queries, helping ground-level staff resolve platform issues and assisting senior team members with executive stakeholder updates.

• Draft and maintain clear, user-friendly documentation, FAQs, how-to guides, and short video walkthroughs to help clients self-serve.

• Travel across the UK alongside team leads to attend client meetings, industry events, and conferences, with opportunities to develop public speaking and presentation skills.

• Act as the voice of the customer by consolidating user feedback and bug reports, collaborating closely with our Product and Engineering teams.

Qualifications & Experience

• Bachelor’s degree (or equivalent practical experience) in any discipline-business, communications, computer science, data, or humanities degrees are all welcome.

• Clear written and verbal communication skills, with confidence talking to new people and explaining technical or complex ideas in simple terms.

• Strong interest in technology, B2B software (SaaS), or data platforms, paired with a fast learning curve for new digital tools.

• High attention to detail, structured task management, and a proactive mindset when troubleshooting issues for users.

• Bonus / Advantageous (Not Required):

  • Prior internship, placement, or customer-facing work experience (e.g., retail, hospitality, student union, support desk).

  • Familiarity with or exposure to CRM platforms (such as HubSpot or Salesforce), ticketing tools, or screen-recording software.