Customer Success Manager (SaaS)

Arius Recruit; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Personal training allowance

Life insurance

Critical care

Gym discounts

Job summary

Arius Recruit LTD. partners with an established B2B SaaS business to recruit for a commercially minded Customer Success/Account Manager in Cambridge. You will manage mid-market accounts, build lasting relationships and drive retention while spotting cross-sell opportunities.

This permanent role is based in Cambridge with 1 day a week in the office, plus a personal training allowance and additional benefits including life insurance, critical care and gym discounts.

Qualifications

• Experience in Customer Success, Account Management, Tech Recruitment or a similar client-facing commercial role.
• Proven ownership of existing customer accounts, with responsibility for retention, renewals or account growth.
• Background in B2B SaaS, software, technology or another subscription-based business.

Responsibilities

• Own and manage a portfolio of existing mid-market customer accounts, building lasting relationships.
• Drive customer retention by identifying churn risks and proactively improving engagement.
• Identify cross-selling and expansion opportunities, partnering with Account Managers to progress commercial opportunities.
• Support product adoption, helping customers maximise the value of their software investment.
• Engage confidently with technical stakeholders, developing a strong understanding of the product and its applications.
• Prioritise customer needs and commercial opportunities to deliver portfolio growth targets.

Skills

Customer Success

Account Management

Relationship Building

Commercial Awareness

Tech Adaptability

Job description

Cambridge, UK | 1 day per week in the office | B2B SaaS

Are you a commercially minded Customer Success or Account Management professional who thrives on building relationships, identifying opportunities for growth and can grasp new technology quickly?

We're partnering with an established SaaS company delivering sophisticated software solutions to technical teams worldwide. With a collaborative culture, an innovative product offering and a strong focus on customer outcomes, this is an exciting opportunity to develop your career in Customer Success.

About the company

• Established B2B SaaS business providing specialist software solutions to technical customers.
• Innovative technology designed to improve efficiency, reliability and operational performance.
• Collaborative environment with dedicated Customer Success, Account Management, Onboarding and Renewals teams.
• Strong emphasis on customer value, product adoption and sustainable commercial growth.

About the role

• Own and manage a portfolio of existing mid-market customer accounts, building lasting relationships.
• Drive customer retention by identifying churn risks and proactively improving customer engagement.
• Identify cross-selling and expansion opportunities, partnering with Account Managers to progress commercial opportunities.
• Support product adoption, helping customers maximise the value of their software investment.
• Engage confidently with technical stakeholders, developing a strong understanding of the product and its applications.
• Prioritise customer needs and commercial opportunities to deliver portfolio growth targets.
• Experience in Customer Success, Account Management, Tech Recruitment or a similar client-facing commercial role.
• Proven ownership of existing customer accounts, with responsibility for retention, renewals or account growth.
• Background in B2B SaaS, software, technology or another subscription-based business would be advantageous.
• Strong commercial awareness, with the ability to identify opportunities and manage customer relationships proactively.
• Confidence engaging with technical products and stakeholders, with a willingness to develop deeper technical knowledge.
• Excellent communication, relationship-building and organisational skills, with a self-motivated and results-driven approach.

Package

• 1 day a week in Cambridge
• Personal training allowance
• Additional benefits including life insurance, critical care and discounted gym membership

This is a permanent and full-time position.