Junior Account Manager

Duval Associates Ltd - Permanent Recruitment Specialists; Watford; Híbrido; GBP 32.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent benefits

Career growth

Hybrid work arrangement

Descripción de la vacante

Duval Associates Ltd - Permanent Recruitment Specialists is seeking a Junior SaaS Account Manager to act as the first point of contact for B2B customers and manage relationships with enterprise clients. The role offers a hybrid setup in Harrow/NW London with 2 days in-office and 3 days working from home, and a salary of £32,000–£35,000 with bonus potential.

You will work closely with the VP of Product and Innovation, supporting 18 key customers, and play a pivotal role in customer success,

Formación

• 2+ years in a B2B role, ideally in tech.
• Degree level education preferred.
• Excellent communication, written and spoken.

Responsabilidades

• Own day-to-day client relationships and ensure excellent overall experience.
• Be the first point of contact for escalations and non-technical support.
• Run quarterly reviews with customers to assess engagement and next steps.
• Collect and relay customer feedback to shape product improvements.
• Provide input on SAP product feedback and prioritization.
• Collaborate with VP of Product support and drive customer success.

Conocimientos

B2B experience

Excellent communication

Account management

Customer success

Educación

Degree level

Descripción del empleo

Junior SaaS Account Manager - SaaS/SAP & Customer Success role for a motivated, articulate degree level professional with initiative and 1-3 years experience in a like for like role.

Working closely with the VP of Product and Innovation

TRAINING!!

This is a customer experience, product related role, a poc for the 18 key customers.

£32,000 - £35,000 plus bonus, plus training and growth.

• Excellent benefits - career growth - Full Time

Harrow/NW London : (Hybrid 2 in the office & 3 WFH)

Understanding how the software and behaviour is key -- Tech - SaaS - Great role for a motivated customer success professional with excellent B2B experience!

Be the first poc and customer relationship manager, account management, customer success pro

Working with and supporting the experience of our b2b enterprise customers

Be the person our customers love to hear from! Be engaged!

We build a product that businesses run on. You make sure they love using it.

This is a front-line customer experience role for someone who has already cut their teeth in B2B customer service or account management and is ready to step up. You will be the first point of contact when things get bumpy, quarterly reviews, product related user experience feedback (non techy) the voice of the customer inside the business, and the reason clients stick around.

You will have the ear of the VP of Product. What customers tell you shapes what we build next.

What you'll do:

• Own the day-to-day customer relationship and make sure every part of their experience is excellent.
• Be the first point of contact for escalations and customer support (non-technical, no coding required)
• Run quarterly reviews with customers: what's working, what's not, what's next
• Take the temperature of your customers and feed back how they're really feeling
• Share honest feedback on our SAP product so the right things get fixed and built
• Work closely with the SEM and report directly to the VP of Product.

What you'll bring:

• 2+ years' experience in a B2B role, ideally in tech. Customer service, customer success, account management or customer engagement all count
• A genuine B2B customer relations background
• Personality. You're warm, confident and people remember you
• Excellent communication, written and spoken
• Loads of initiative and common sense. You spot the problem before it lands and you don't wait to be told what to do
• A proactive streak. You'd rather get ahead of an issue than clear up after it.

Who this is perfect for:

Graduates with 2 to 4 years in B2B customer service within tech. Junior account managers. Customer engagement execs. Customer success execs or managers ready for the next step up. If that's you, we want to hear from you.